Frequently Asked Questions
Everything you need to know about your Novus Shoes shopping experience.
How do I determine the correct shoe size for my order?
We provide a comprehensive size guide on every product page. Since fit can vary between brands, we recommend measuring your foot from heel to toe and comparing it to our centimeter-based chart for the most accurate fit.
What is your return and exchange policy?
Novus Shoes offers a 30-day return policy for all unworn footwear in its original packaging. Exchanges are free, while returns for a refund may be subject to a small restocking fee.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive an email confirmation containing a tracking number to monitor your delivery in real-time.
What materials are used in Novus Shoes?
We prioritize premium quality, using ethically sourced leather, high-grade suede, and breathable synthetic textiles. Specific material compositions are listed in the 'Product Details' section of each item.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times and shipping costs vary by location and will be calculated automatically at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.